Shipping & returns
Shipping
We ship across the US. Jewelry orders over $75 ship free. Every piece is boxed and ready to give.
Allow 3 to 10 business days for your order to arrive. That covers packing it up and the time with the carrier. Many orders come sooner, but weather, holidays and carrier delays can add days.
Any shipping cost is shown at checkout, before you pay.
When your order ships, we send tracking if it’s available.
Please check your address before you pay. We can’t be responsible for a package that goes astray because the address was wrong or missing a part.
Need it by a certain date? Call or email us before you order and we’ll help.
Pickup
Prefer to pick up? Choose any of our shops at checkout. Pickup is free.
Sales tax
Florida sales tax is added to pickup orders and to orders shipped in Florida. Orders shipped to other states are not charged sales tax.
Returns and exchanges
You can return most things within 14 days of the day it arrives, or the day you buy it in the shop. We give store credit or an exchange. Exchanges depend on what we have in stock.
To return something, it needs to be:
- Unused and in its original condition
- In its tags and packaging, where it came with them
- Backed by your receipt or proof of purchase
Online orders can also be returned in person at The Great Giftsby, 200 Main St, Unit 105, during shop hours.
What can’t come back
These are final sale:
- Food and anything edible
- Seasonal and holiday items
- Clearance and sale items
- Custom and personalized pieces, including custom sand jewelry
- Gift cards
Return costs
Shipping charges on your original order aren’t refunded. If you send something back, the return postage is yours, unless it arrived damaged or wasn’t what you ordered.
Damaged or wrong item
If something arrives damaged or isn’t what you ordered, tell us within 3 days of delivery and we’ll make it right. Email greatgiftsby@gmail.com with your order number, what went wrong, and photos of the item and the box.
Jewelry care
Dad’s Jewelry is made by hand to be worn for years. If a piece wears out or breaks from normal use, get in touch. We can’t promise a repair or a replacement every time, but we’ll always try to find a way to help. Send a short note and a photo.
Questions
Call 727-754-1719 or email greatgiftsby@gmail.com.
Our terms and privacy page have the rest.
